My 3Com wireless broadband router decided to stop working last week leaving us without any internet at home. It was a 3Com OfficeConnect ADSL Wireless 11g Firewall Router, a rather excellent piece of kit that I purchased from Amazon.co.uk when my Linksys WAG54G started playing games with the wired lan ports.
I bought it in January and it's been rock-solid ever since, very easy to setup, and the only downside was that it shipped with extremely old firmware but that was easily solved with a visit to the 3Com support website.
It stopped working in the afternoon last Wednesday (5th July) whilst I was at work. The ADSL and wireless didn't work any more, and I couldn't get into the administration interface. I fished out my old Linksys router as that had working wireless and internet and got onto the 3Com support site late that evening. It comes with a 3 year warranty (I've had it 6 months) so I managed to submit an RMA (returns) request.
The next morning was an email informing me that they were going to send an "Advance Replacement" which means they send you a replacement first before you send the defective unit back. That lunchtime I had an email informing me that my replacement router had been shipped! It was shipped from 3Com in Germany and so it took a few days to get to me, but the fully-working replacement arrived yesterday (Monday 10th July) - a total of 5 days.
I've got it all up and running again now and I've been extremely impressed with the quality of the service that 3Com have offered. It's a quality piece of kit at a great price (I paid about £50 for mine) with superb customer service to boot! I will be recommending this router and 3Com as a networking provider to anyone who will listen!
Technorati Tags: 3Com, OfficeConnect, ADSL, Wireless, Router, Andrew Beacock
I bought it in January and it's been rock-solid ever since, very easy to setup, and the only downside was that it shipped with extremely old firmware but that was easily solved with a visit to the 3Com support website.
It stopped working in the afternoon last Wednesday (5th July) whilst I was at work. The ADSL and wireless didn't work any more, and I couldn't get into the administration interface. I fished out my old Linksys router as that had working wireless and internet and got onto the 3Com support site late that evening. It comes with a 3 year warranty (I've had it 6 months) so I managed to submit an RMA (returns) request.
I've got it all up and running again now and I've been extremely impressed with the quality of the service that 3Com have offered. It's a quality piece of kit at a great price (I paid about £50 for mine) with superb customer service to boot! I will be recommending this router and 3Com as a networking provider to anyone who will listen!
Technorati Tags: 3Com, OfficeConnect, ADSL, Wireless, Router, Andrew Beacock
Comments